ScoutAI
AI-powered insights, purpose-built for hotel investors.
Hotels have data no general-purpose model was trained on. Singlepane provides the data layer, sourcing, unification and context that AI needs to be useful, then puts an analyst in your pocket and clean data inside the agents you already pay for.
Today 7:41 AM
- Revenue$21.4M +2.7% vs LY
- GOP$8.1M –1.2% vs bud
- RevPAR$212 +3.4%
- RPI112.6 +1.9 pts
Revenue is ahead of last year and budget, but GOP missed on rooms labor and F&B cost. Market share is up on both occupancy and rate.
The problem
Why AI has been uniquely hard for hotel investors
Unlike other asset classes, hotels have a wide range of data sources that AI has no training in or ability to connect to: pace, labor management, guest sentiment and more. To replicate the workflows other industries enjoy, hotel investment teams have had to invest heavily in data governance and training first, which limits what AI can do without a data layer.
Singlepane is that data layer. Every question Scout or your own agent answers starts from financials that have been mapped to one standard and validated by a human analyst.
| Source data | AI complexity |
|---|---|
| Operator financials | Medium Every operator's statement looks different, and the format can change from month to month. Highly manual to unify and contextualize. |
| STR reports | Medium Standardized documents, but time periods and comp-set changes add complexity. |
| Demand360 and Lighthouse | High Requires APIs and extensive hospitality expertise. |
| Labor management systems | High Requires APIs and extensive hospitality expertise. |
ScoutAI, our built-in agent
Already inside Singlepane. Reach it from the channels you use all day.
Nothing to install. Ask in the app, text a question from the road, forward an email thread, @mention Scout in Teams, or let Scout join the call and make it searchable afterward.
Through August 2026 the portfolio is ahead of budget on the top line and holding profitability, with softness concentrated in two hotels.
- Total revenue$81.5M+2.4% vs bud
- GOP$26.8M+1.8%
- EBITDA$19.1M–0.6%
- NOI$15.4M+0.9%
Summit Lodge and Palmetto Suites are below 50% on flow-through; Summit's context profile flags the ongoing rooms renovation, which explains most of its variance. Want the variance detail by department?
Today 7:41 AM
- Revenue$21.4M +2.7% vs LY
- GOP$8.1M –1.2% vs bud
- RevPAR$212 +3.4%
- RPI112.6 +1.9 pts
Revenue is ahead of last year and budget, but GOP missed on rooms labor and F&B cost. Market share is up on both occupancy and rate.
Scout — before the owner call, can you pull The Wexford's Q3 forecast vs. budget and flag anything I should be ready to explain?
Here is The Wexford's Q3 2026 forecast (Forecast8) against budget:
| Forecast | Budget | Var | |
|---|---|---|---|
| Total revenue | $7.92M | $8.10M | –2.2% |
| GOP | $2.86M | $3.04M | –5.9% |
| RevPAR index | 104.1 | 106.0 | –1.9 pts |
Be ready to explain: group pace is down 11% for September after a citywide shifted to October (noted in the property context profile), and F&B cost of sales is running 210 bps over budget.
Jordan K.8:04 AM
@Scout how did Harbor Point finish August against forecast?
Scout8:04 AM
Harbor Point finished August +1.9% to forecast on revenue and –0.8% on GOP. Rooms labor ran $38k over the forecast; F&B was on plan.
- Revenue$2.91M+1.9%
- GOP$1.11M–0.8%
- RevPAR index112.6+1.9 pts
Priya M.8:06 AM
@Scout same for The Wexford, in a DM please.
Scout8:06 AM
Sent. The Wexford summary is in your direct messages.
Summary
August finished ahead of budget on revenue; GOP margin missed on rooms labor. Operator committed to a revised staffing guide by the 15th and to re-forecast Q4 group.
Decisions
- Approve the $185k chiller request pending owner sign-off
- Hold the rate strategy through the citywide
Action items
- Operator: staffing guide · Sep 15
- Asset manager: covenant cushion memo · Sep 20
Searchable transcript
32:10 "…so if we hold rate through the citywide we protect index but give up maybe forty rooms on the shoulder nights…"
35:48 "…the staffing guide is the real lever on the GOP miss, we'll have the revised guide over by the fifteenth…"
39:02 "…let's get the chiller request in front of ownership this week…"
Bring your own agent
Two ways to put an agent on your data. Same tools underneath.
Connect Singlepane to the agent you already pay for and keep everything else that agent can do: web browsing, your inbox, shared drives and files. Works with Claude, ChatGPT, Microsoft Copilot, Google Gemini Enterprise or any MCP-compatible tool.
ScoutAI our agent
- ChatIn the Singlepane app
- SMSText a question
- EmailScout replies in-thread
- NotetakerJoins the call
- Microsoft Teams1:1 and group chats
Singlepane tools
Shared by Scout and any connected agent
Your agent bring your own
- ClaudeAnthropic
- ChatGPTOpenAI
- Microsoft CopilotMicrosoft 365
- Google Gemini EnterpriseGoogle
- Any MCP-compatible agentYour subscription, your data policies
Using Claude? Install the Singlepane plugin and MCP connector
Which one should you use?
Usually both.
| ScoutAI | Bring your own agent | |
|---|---|---|
| Best for | Fast answers on your portfolio from wherever you are: a text on the road, a reply to an email thread, a call. | Longer work that mixes Singlepane data with the web, your inbox, files and other systems. |
| Where it lives | Singlepane chat, SMS, email, Microsoft Teams, meeting notetaker. | Claude, ChatGPT, Microsoft Copilot or any other MCP-compatible agent. |
| What it can reach | Singlepane data and property context. | Singlepane data and property context, plus whatever the agent is already connected to. |
| Setup | Nothing to install. Message it. | Add Singlepane as a connector in your agent, once. |
| Who runs the model | Singlepane. | You. Your agent, your subscription, your data policies. |
Property context profiles
A living profile of each property's strategy. Every agent reads it before it answers.
Strategic posture changes how the same numbers should be read: a stabilized asset and one in repositioning tell different stories with identical figures. Context profiles hold each hotel's strategy, constraints and watch-items. They are never set once and forgotten: you update them by hand, Scout updates them from calls and email threads, and both Scout and any connected agent read them first, so answers are framed the way you would frame them.
- Updated by you and by Scout. Edit from chat, email or your own agent; Scout adds what it learns on calls.
- Shared by every channel, so the SMS answer and the Claude dashboard agree.
- Your nuance, kept. Renovations, citywides, management changes, lender context.
Repositioning. Guestroom renovation Mar–Nov 2026; expect displaced revenue and elevated flow-through variance until Q1 2027.
- Group pace for Q2 2027 post-renovation
- DSCR cushion at the Dec 31 test
- Union contract renewal in March
Compare against the pre-renovation 2024 base year, not budget, for RevPAR index.
Updated by Scout from the Sep 12 owner call
Scheduled tasks
Ask once. Scout keeps checking.
Schedule any prompt inside Scout and it runs on your cadence, then emails or texts you the result. A daily rate-shop review, a weekly STR summary, an online review roundup, a month-end covenant check: Scout does the looking, so problems find you before you go looking for them.
- Any prompt, any cadence. Daily, weekly, monthly or on the day the STR report lands.
- Delivered where you are. Email, SMS or Microsoft Teams, with the numbers in the message.
- Proactive by design. Scout flags the exceptions automatically; you decide what to do about them.
- Daily rate-shop reviewCompare our sell rates to the comp set for the next 14 days and flag any date more than $15 off the median.Daily · 7:00 AMNext · Tomorrow
- Guest review roundupSummarize new reviews from Google, Expedia, Booking and TripAdvisor and call out anything under 3 stars.Weekly · MonNext · Mon
- STR weekly summaryWeekly STR results by hotel with index changes versus last week and last year.Weekly · WedNext · Wed
- Covenant cushion checkRerun every DSCR test on the latest forecast and list any loan within 0.10x of its requirement.Monthly · 5thNext · Oct 5
Delivered today · 7:00 AM
Two dates need attention. Sat Oct 10: Canal Street is $22 below the comp-set median with 91% on the books. Fri Oct 16: The Wexford is $31 above and pacing 14% behind last year. Everything else is within range.
Ran in 38 seconds · 5 hotels · 14 arrival dates
“Most recently, integrating the Claude API has taken Singlepane to another level. Our enterprise AI tools now work directly with Singlepane data to analyze performance, build decks, and create comparative models. Their new Scout AI tool has also been a great resource for quick data pulls and analysis, even on the go through the text messaging assistant.”
Put an analyst in your pocket
See ScoutAI answer questions about a real portfolio, then connect your own agent in minutes.